Lead capture into one pipeline
Before, Game and Flames’ leads arrived by email and got lost, spam drowned the real enquiries, and nobody knew which came from paid social. Now every enquiry lands in one drag-and-drop pipeline, six layers of filtering remove the spam silently, and every lead carries its source, paid or organic. Anything borderline is flagged for a person to check, not deleted. A person still decides what happens next; the pipeline’s job is to make sure they can see everything that’s waiting.
Jobs that run on a timer
Some work just needs doing at the right moment, every time. Live Happy’s platform has a scheduled worker that handles its weekly prompts and takes a backup every night. Barn Gym’s class and PT bookings run automated waitlists. Booking reminders, renewal notices, a nudge when a quote goes quiet, a review request once the job is done: set once, run every time, logged as they go. Anything new that reaches a customer waits for a person’s approval until you decide otherwise.
Campaigns with a sign-off button
Game and Flames had a 2,000-name mailing list doing nothing. We built a broadcast and campaign engine with delivery and open tracking, so the list can earn its keep and the owner can see who read what. The list splits into segments from the CRM, so past customers and new enquiries don’t get the same email. Add an agent and the campaign drafts itself from your news and offers. A person still approves every send, and anyone who opts out stays opted out.
Back office on rails
Payments matched to invoices, bookings confirmed, files named and filed, data backed up. None of it needs a clever person; all of it needs doing. We wire your tools together so these jobs run on their own, log what they did, and stop to ask a person when something doesn’t match. Game and Flames’ platform backs itself up every night and tests the restore, so the backup is known to work before the day it’s needed.
Reports that write themselves
Monday should start with the numbers, not with building them. We pull figures from your CRM, website and finance system into one report that turns up on its own: leads, quotes, wins and where each one came from. Game and Flames’ reporting tracks seven key numbers, with a 90-day chart of organic against paid enquiries, so the owner can see what the ads actually bring in. Hours saved and leads answered go in the report too, because if it isn’t measured, it didn’t happen.
